Terms & Conditions

The following terms and conditions do not affect your statutory rights.

Any customers orders containing special conditions will only be accepted by Sports Physio Supplies LTD, on the understanding that they do not conflict or vary from our own terms and conditions of sale.


Terms & Conditions:

Sports Physio Supplies Ltd are an Irish based company who complies with Irish consumer law. The terms & conditions set out by Sports Physio Supplies do not affect your statutory rights.


Tax Charges:

All prices quoted on Sports Physio Supplies web site are shown exclusive of VAT which will be charged at the current rate at 23% with a selection of products holding a 0% VAT rating.



Delivery charges will apply to all orders unless previous arrangements have been made with Sports Physio Supplies.



We pride ourselves in providing a fast and effective service to all of our customers. If you are not satisfied that your goods have been delivered in less than perfect condition, you must contact us within 24 hours of order being delivered.



Product prices will be maintained but may be subject to price flux without the customer’s prior knowledge. Product prices on the date of dispatch will be the prices in which the customer will be invoiced for.

Sports Physio Supplies retains the right to remove any products from their selection which is no longer available to supply or in which the current market conditions makes it no longer viable to supply a particular product to the market.


Reservation of Title:

Full ownership and rights of title for each product will not be given to the customer unless their account/invoice has been settled in full. Only then will the customer receive ownership status and rights of title.


Settlement Terms:

Where a customer has accepted their account settlement terms, only then will payments on all orders that have been processed on the customer’s account be deducted from their credit or debit cards. We have a strict 30 day account settlement policy in which all accounts must be settled within 30 days from invoice date.


Product Information & Illustrations:

Sports Physio Supplies Ltd have very carefully selected descriptions and illustrations that accurately accounts for the products in which we have provided on our website therefore the information provided by Sports Physio Supplies may only be used as a user guide for customers to identify our products online. Some changes to our products may occur without customer’s prior knowledge.

Information links on Sports Physio Supplies website to other webpages in which are operated by a third party are provided by Sports Physio Supplies are for the customer’s convenience only. Sports Physio Supplies are not held accountable for the information supplied and the performance of these third party websites or ones transactions with these sites and also our inclusion of these website links does not imply any form of indorsement of the material on such websites.


Card Payments, Security & Privacy:

Sports Physio Supplies Ltd accept most cards, bank transfers and personal/ company cheques. Exchange rates worldwide fluctuate therefore all payments made to Sports Physio Supplies must be made in Euro only.

Every customer’s personal information is stored safe and secure. We do not exchange your information or share our customer’s details with third parties, other organisations or external marketing firms. All information requested by us is used so that Sports Physio Supplies can process your order in the fastest and most effective way possible.

Our customer’s telephone number will be supplied to our couriers to guarantee the arrival and receipt of your products from Sports Physio Supplies. Our system is updated on a daily basis and if an item is seen to be out of stock, our system will inform us of such. Also if Sports Physio Supplies encounters a product availability problem, we will contact you regarding this.



Once Sports Physio Supplies receive an order, it is processed immediately, under the condition that the requested products are in stock.

Processed orders before 1.30pm are generally dispatched on the same day for delivery in 1-2 working days.

In certain cases due to courier backlogs or unforeseen circumstances this can run beyond 48 hours but our courier strives to keep these delays to a minimum.

To help us avoid any unnecessary delays, please ensure that the delivery address you are giving has the correct matching Eircode and that the address is attended to accept the delivery and sign off.

In the event that the item ordered from Sports Physio Supplies is out of stock, we will place the item on a back order and it will be delivered to the customer when it once again becomes available.

Non Delivery:

If goods have not been delivered within 3 days of our customers placing their order with Sports Physio Supplies, if we have not been informed immediately of any discrepancies regarding your order, we will therefore presume that the customer has received their requested order in full.



As stated in the consumer contract regulations, each customer has a “cooling off period” in which they have the ability to return their goods to Sports Physio Supplies if they are not entirely satisfied with the products that have been delivered to them.

Customers must acknowledge that if they want to return an item in which they have previously purchased from Sports Physio Supplies, then the products must be returned to us in a re-sellable condition and the returnee must pay all of the costs involved in returning the product to Sports Physio Supplies Ltd. The customer must forst contact Sports Physio Supplies before returning any goods.


Cancellation of Orders:

With regards to the cancellation of orders, customers must notify Sports Physio Supplies immediately and cancellations may be made only with a previous agreement made with the company.



All commodities contained on Sports Physio Supplies Ltd website is sold under the condition that we cannot guarantee the user freedom from injury. This web site and the information, services, merchandise and materials contained on are provided on an “as is” foundation without any warranty. Sports Physio Supplies disclaims all representation and warranties, expressed or implied as to the operation of the website and the information, services, products and materials on this website, to the maximum degree permitted by relevant law. Under no conditions will Sports Physio Supplies Ltd be liable for damages of any kind arising from the use of this website or any goods or services obtained on this website, together with direct, indirect, consequential, incidental, special or punitive damages, to the fullest degree permitted by relevant law.


Conditions For Use:

The information that is provided on Sports Physio Supplies website must be used for informal purposes only thus it must not be used as a replacement for a Doctor or Physiotherapist appointment. The information supplied by Sports Physio Supplies Ltd must not be used instead of advice provided by your healthcare professional. The material provided on Sports Physio Supplies website cannot be used for diagnosis purposes or to treat any physical condition one might suffer from. We strongly advise that you are referred to us by a healthcare professional for the items you are purchasing.

Sports Physio Supplies will not accept any responsibility for people who use this information in the wrong means or any type of diagnosis made with regards to the information provided on our website.

The reader accepts sole responsibility for all of the medical information related information provided on our website. Sports Physio Supplies have tried to ensure the medical information provided on our website is as accurate as possible and updated regularly, although some details may become outdated. Customers must read all information provided to them by Sports Physio Supplies on behalf of the product manufacturers which is included with each product supplied by Sports Physio Supplies before using them.

With regards to the treatment and diagnosis of one’s medical conditions, a prior appointment with your healthcare professional is highly recommended.



The material that appears on our website is our property of our product suppliers, we refuse permission for one to re-publish, modify, transfer or otherwise duplicate any information that Sports Physio Supplies Ltd has supplied on this site. You may be exempt from this where you download material from our website for your own individual use. Except as otherwise specifically permitted under copy right law, no copying, redistribution for other uses than your own, re-transmission, publication or commercial misuse of downloaded material will be not be allowed without our direct permission and that of the copyright owner.